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The customer will have 14 days from the date of receiving the order to return it. In order to be returned, the product must be intact (with all the accessories) so it can be resold. A used item will not be accepted.
The settlement amount will be paid within 48/72 hours from its reception, after verifying the product and checking that it is suitable for subsequent sale. The payment will be made using the same payment method chosen when purchasing. Purchases made using payment by Cash on Delivery, cash receipt or bank transfer must indicate an account number to refund the amount of the purchase.
Please pack the products in a suitable box.
Make sure to pay for all delivery costs in advance. We recommend that you research shipment costs with different courier companies so you can find the most convenient and efficient service for your return.
Send the package to the return address:
Padre Ellacuría 1
If desired, you can also use our convenient home collection service. We send a courier to the address indicated by you, to collect the package. The home collection service costs €8 for Spain and Portugal. For other EU countries, the cost is €17. Please provide your address, telephone number and preferred day of the week (from Monday to Friday) where the item can be collected. Collection hours are from 8 am to 6 pm.
In case that the collection was requested from a country outside of the European Custom´s “FREE TRADE AREA”(Swiss, Channel Islands, Luxembourg, Ireland, etc) the Buyer will be charged additionally with the Export Clearance cost. (Estimated in 16 Eur)
In the event that you file a complaint, the process distinguishes between mistakes that are our responsibility (see subject 1) and mistakes that the manufacturer is responsible for (see subject 2).
If you return the order due to an error on our part (such as a mistake in the colour of a product), we will of course pay the shipping costs. If the delivery included a free return sticker, you can send it back to us at no extra cost using this label. If that is not the case, check how much it will cost you to return it yourself. We can decide whether you should deliver it or whether we can organise to collect it from your home address. Naturally, if we ask you to return the item, we will reimburse you the shipping costs if the reason for return is due to our mistake. Returns proven to be due to our mistake will be refunded or changed instantly.
Returns that are the manufacturer's responsibility (such as flaws in a model) will be delivered to the manufacturer directly. As soon as we hear from them, we will let you know that the return has been accepted and you will be able to ask for a replacement or credit for 44BOARDSHOP shop.
In the event that your product had a flaw in the materials, you just have to contact us..
Possible examples of manufacturing error would be that the top layer of your snowboard is coming off, the sole of your shoes are not properly glued or that a part of your fastenings breaks in a situation they should endure without difficulty.
Normally, the majority of manufacturers offer a year's guarantee for product materials of their products (some of them may even give even two years). So, if you have any problem with your product, even after using it under normal conditions, you can claim against the guarantee:
Please bear the following in mind: the majority of manufacturers will not accept warranty claims due to damages caused by handrails, walls or rough landings!
Our customer service are always pleased to help you! Here you can find the contact data and the hours for contacting us!